Purchase & Returns
How long will it take for my print to arrive?
Fine art prints are produced to order and require a high degree of printmaking skill and attention to detail. Framed prints will always take slightly longer than unframed prints. Shipping time will of course also vary based on location. Prints are typically received within 3 to 5 weeks from the time your order is placed.
I'm in a rush. Can I get my order sooner?
Possibly. Depending on where the photographer is based, we may be able to expedite at no additional charge. In other circumstances, you will be subject to rush production and shipping charges.
When will my credit card be charged?
Prints are hand-produced after an order is placed. Once you officially commission the work (i.e. purchase a fine art print) your credit card will be charged..
I love your store! Will I be charged sales tax?
We only collect sales tax on orders shipped to California addresses. page for details about our program, and to get in touch.
How can I track my order?
You can track your order by checking your account or by emailing support@rockpaperphoto.com to receive a status update.
What is your return policy?
Rock Paper Photo fine art photography are custom made upon order and each print is purely unique, therefore they are non-refundable, non-returnable, and non-exchangeable unless they are damaged upon arrival to you. If your print arrives to you damaged you can reach out to us via email with pictures of the damages and we will respond to your inquiry.
What if my fine art print arrives damaged?
In the unlikely event that your print arrives damaged please contact support@rockpaperphoto.com immediately to discuss your options. If you have not contacted us within 7 days of your purchase Rock Paper Photo cannot accept responsibility for work that has arrived damaged.
Packaging & Shipping
How will my artwork be shipped?
We ship all fine artwork via UPS.
Where will you ship?
We ship almost everywhere. If you live somewhere that does not have reliable UPS service, please email support@rockpaperphoto.com to confirm that we can ship to you.
How do you calculate shipping rates?
Shipping charges are calculated based on the weight, dimensions, and destination of the package to be delivered.
Can I ship to a location other than my home?
Yes. When placing your order you will be given the option to ship to any address that you choose. However, we cannot ship to P.O. Boxes.
How will my artwork be packaged?
We take great care to ensure that your order is carefully packaged so that it arrives in the same mint condition in which it left our facilities. Fine art prints that are smaller than 18x22 are shipped in heavy-duty reinforced flat packages surrounded by 2 chipboard inserts. Larger pieces require that we ship in tubes. Framed pieces are shipped wrapped in soft foam or bubble wrap and packed in custom reinforced corrugated cardboard boxes with interior foam corner protectors and additional padding.